Hospitals contract with secret shoppers to masquerade as patients and report on how they’re treated by staff.

The Morning News https://ift.tt/2XKpDvE

At one point, a phlebotomist got the secret shopper’s blood “all over my arm and a sheet.” There was no apology. The secret shopper said there was a stark difference between this treatment and the care she has received when fully insured and professionally attired.

↩︎ The New York Times

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