“Phantom debt” schemers target millions of Americans. After thousands of phone calls, one target got his revenge.

The Morning News http://ift.tt/2iu7HhC

He started a spreadsheet, Scums.xlsx, to keep track. On weekends he’d harangue them from his couch while watching New England Patriots games. He used persuasion techniques he’d learned selling copiers, some drawn from a book called Getting Into Your Customer’s Head.

↩︎ Bloomberg BusinessWeek

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